PitCrew's Vehicle Queue feature allows users to track vehicles when they enter the lot, before the service begins. It specifically measures how long vehicles wait before being serviced and detects when vehicles abandon the queue without being served.
Queue Wait Time
Queue Wait Time is the time the customer spends in line before the service begins.
It's tracked separately from Service Time. Service Time is what happens in the bay, Queue Wait Time is what happens before the bay.
Where to See Queue Wait Time
Queue Wait Time shows up in three places in PitCrew, depending on whether you're looking at completed services or what's happening live.
- The Recent Services page shows a table of recently completed services with Time in Queue as a column.
- When you select a specific service from the Recent Services table, a side popup opens with the details — including Time in Queue.
- For services happening right now or recently completed today, you can see Queue Wait Time by drilling into a service on the Live View Gantt chart.
Abandonment
Abandonment is an event where a vehicle that entered the lot but left without receiving service.
An Abandonment is when PitCrew detects a vehicle entering the queue, but never detects that vehicle going into a bay. The vehicle pulls in, waits, and then leaves toward the exit without being serviced.
Abandonments represent lost revenue — they're potential customers who pulled in but didn't get their service done. Tracking them gives you a real number on how often that's happening and how long those customers waited before giving up.
Where to See Abandonments
Abandoned vehicles appear in Recent Services with a Work Status of Abandoned.
- Open Recent Services from the main navigation and filter Services with Work Status = Abandoned.
- Select a specific service to use the Photo Stream or Timeline View to see the vehicle enter the queue, wait, and then exit.
Abandoned vehicles will be visible driving toward the exit, not toward the bay, in the final photos.
Tip: Reviewing the Photo Stream is the fastest way to confirm an abandonment is a real customer (not a delivery truck, an employee, or someone turning around). It's also useful to see how long they waited before giving up — that's often more telling than the count alone.