PitCrew Start Guide

Navigating District Pages

When you log in to PitCrew as a District Viewer or District Admin, you'll land on the District Li...

How to Login To PitCrew

Need access to PitCrew? Here’s how to log in, whether you’re on your mobile, desktop, or a shared...

Resetting a Forgotten Password

Steps to ResetOn the login screen, click “Forgot Password”Enter your username or email addressYou...

PitCrew User Roles and Permissions

PitCrew supports six primary roles to manage visibility and configuration access across store loc...

Navigating Company Pages

When you log in to PitCrew as a Company Viewer or Company Admin, you'll land on the Company List ...

Navigating the Store List Page

When you log in to PitCrew, you’ll land on the Store List page if you have access to more than on...

Using Occupancy Power Hours Thresholds

Set the thresholds that determine how Occupancy is colored in the Power Hours chart. Values below...

Using Service Volume Power Hours Thresholds

Set the thresholds that determine how Service Volume is colored in the Power Hours chart. Values ...

Enabling Target Queue Wait Time

PitCrew allows users to determine their Target Queue Wait Time. This threshold determines a satis...

Best Practices for Camera Installation

This guide outlines best practices for installing cameras in automotive service bays, queue, and ...

Set Daily Service Targets for Your Store

With PitCrew, you can set a daily service goal to track how your store is performing in real time...

How to Add and Manage Users in PitCrew

PitCrew lets Admins at each level (Store, District, Company) manage who has access to their level...

Understanding Queue Metrics

PitCrew's Queue Metrics roll up queue activity into the numbers and charts you'll actually use to...

Understanding Vehicle Queue

PitCrew's Vehicle Queue feature allows users to track vehicles when they enter the lot, before th...

Using the Traffic Report

The Traffic Report provides clear, data-driven visibility into how vehicles and customers move th...

Understanding Labor Data

PitCrew tracks labor activity during each service to help managers and teams assess how effective...

Multi-Day Service Handling

Some services don’t wrap up in a single visit. To give you a clear picture of what’s happening in...

Exploring the PitCrew Live View Dashboard

The Live View Dashboard is your real-time control center in PitCrew. It displays active bay usage...

How to Use the Photo Stream for Visual Review

The Photo Book provides a gallery-style view of timestamped camera images to help understand timi...

Filtering the Photo Stream Timeline View

The timeline view within PitCrew’s photo book allows you to filter by date and to focus on specif...

Viewing Bay-Level Timeline Photos

You can drill into individual bays to view a dedicated photo timeline for that bay. You can see i...

Viewing Photos for an Individual Service

Each individual service record includes a photo timeline showing how that service progressed over...