Configuring Alerts for At Risk and Delayed Services

Set thresholds and notification rules to trigger alerts when the amount of "At Risk" or "Delayed" services in a given time frame exceed your expectations. 

 

Steps:

1. Navigate to Alerts using the left panel navigation. Note: this feature is only visible on the desktop/laptop version of PitCrew. 
2. Click the pencil icon next to At Risk or Delayed Service Alerts
3. Toggle the alert ON
4. Define timeframe and threshold (e.g., 2 services delayed within a 60 minute timeframe)
5. Add recipient emails or phone numbers

6. Click the pencil icon again to save

Why This Matters: Ensure teams are alerted in real time as issues begin to emerge.